Password
- Use a long password that you do not use on any other site. A password manager helps.
- Never share your password, even with someone who says they are from our team.
- Sign out on shared or public devices.
Two-factor protection
Turn it on in your account settings. After that, signing in needs a code from an authenticator app on your phone as well as the password. Keep the recovery codes somewhere safe: they let you in if you lose the phone.
Letters about your account
We write to you when something important happens, so you notice it if it was not you:
- Sign-in from a new device: which device and when. If it was not you, change your password and turn on two-factor protection.
- Password changed: the letter has a button that leads to the password reset page.
- E-mail changed: the letter goes to the previous address. Its button returns the previous address within 7 days and sends a link to set a new password there.
Changes of the phone number, WhatsApp or Telegram in a profile do not send letters.
If someone got into your account
- Reset the password and turn on two-factor protection.
- Write to us: we help get the account back.
Fake letters: How to tell an e-mail is really from us.